Shipping Policy
Informative translation. The Spanish version is the reference version of this policy. View the Spanish version
This policy applies to Numa orders destined for Paraguay.
1. Shipping
Numa offers free shipping for deliveries in Paraguay, with no minimum purchase value, while this policy is in force.
2. Delivery time
For domestic deliveries in Paraguay, the delivery estimate is 2 to 5 business days, depending on product availability, confirmation of payment and the applicable logistics conditions.
The delivery time and conditions will be communicated to the customer before the purchase is completed and will be included in the order confirmation.
This policy does not establish delivery times for shipments outside Paraguay.
3. Delivery address
The customer is responsible for providing correct and complete information for delivery.
Errors or omissions in the address may cause delays, returns or the need for a new delivery attempt.
4. Processing and tracking
After the order and payment are confirmed, Numa will carry out the processing needed for dispatch.
Where a tracking code or equivalent information is available, it may be communicated to the customer through the corresponding operational channels.
5. Delays and exceptions
External circumstances may affect delivery, including logistics incidents, operational unavailability, force majeure events or address-related problems.
If there is any problem with delivery, the customer must contact:
Numa will assess the case and advise on the next step.
If a problem arises that prevents the agreed deadline from being met, Numa will inform the customer and communicate the new delivery date. This communication does not mean that the customer accepts changes to the contracted conditions, nor does it limit the consumer's rights under the applicable legislation.
6. Damaged or incorrect product
If the order arrives damaged, incomplete or different from what was ordered, the customer must inform Numa so that the case is handled through the corresponding support, return, replacement or warranty procedure. In these cases, the cost of the return logistics needed for the service is borne by Numa, in accordance with the Returns, Refunds and Warranty Policy.
7. Geographic scope
This policy covers Numa's domestic operation in Paraguay.
It does not establish the conditions applicable to sales outside Paraguay. Those operations, if they are ever enabled, will be governed by specific conditions.