Terms of Sale
Informative translation. The Spanish version is the reference version of this policy. View the Spanish version
These Terms of Sale govern purchases made directly with Numa for the Paraguay market.
1. Seller
Numa is operated by:
Alexandre Ferreira Malta
RUC: 9514907-4
Address: Calle Francisco Tarrago 9005 C/8 DE DICIEMBRE, Casa - Centro
140302 San Isidro del Curuguaty, Paraguay
Customer service channels:
- Email: contacto@numa.lv
- Phone / WhatsApp: +595 972938716
Numa is the seller and is responsible for the sale, for first contact and for after-sales support.
2. Products
Product availability is as indicated by Numa and Shopify at the time of purchase.
The listing of a product on the site does not guarantee its permanent availability.
3. Price, currency and taxes
The final price to the consumer, with applicable taxes included, is shown in Paraguayan guaraníes (PYG). Numa may also show, for reference, the price in US dollars (USD).
The applicable prices are those shown at the time of purchase.
The amount actually charged and the currency in which the payment method processes the transaction are those shown at checkout before the payment is confirmed.
Prices include applicable taxes in accordance with the legislation and the tax configuration in force for Numa's operation in Paraguay.
4. Stock and availability
Confirmation of the purchase depends on the operational availability of the product.
Products that are unavailable or out of stock for sale must not be considered available for purchase.
Numa does not offer backorders, pre-orders or restock dates, unless expressly stated.
5. Order
Submitting an order does not, by itself, mean that it has been definitively accepted.
When the order is registered, the customer immediately receives an acknowledgement of receipt with the details of the purchase. That acknowledgement is not the definitive acceptance of the order.
Completion of the purchase is subject to confirmation of payment, product availability and validation of the information needed to process the order.
Order confirmation is made through the applicable transactional channels.
If Numa cannot fulfil an order that has already been confirmed, the case will be handled under the applicable legislation and the refund policy in force.
6. Payment
The available payment methods are those actually presented in the Shopify Checkout at the time of purchase.
The availability of providers, card brands or payment methods may change over time.
Numa does not guarantee in these Terms the permanent availability of any specific provider.
7. Shipping and delivery
For domestic deliveries in Paraguay, Numa offers free shipping in accordance with its Shipping Policy in force.
The delivery estimate is 2 to 5 business days throughout Paraguay, subject to confirmation of payment, product availability and the applicable logistics conditions.
If a problem arises that prevents the informed deadline from being met, Numa will notify the customer and state the new delivery date, in accordance with the Shipping Policy, without prejudice to consumer rights.
8. Right of withdrawal
The customer may request cancellation of the purchase by withdrawal within 7 business days after receiving the product, in accordance with the Returns, Refunds and Warranty Policy in force.
In the case of withdrawal, the cost of return shipping is the customer's responsibility, without prejudice to what the applicable legislation provides. The other conditions are set out in that policy.
9. Incorrect, damaged or defective product
Cases of an incorrect or incomplete product, damage in transit, defect or malfunction are not considered a simple withdrawal.
The customer must contact Numa for evaluation and guidance on the applicable procedure. In these cases, the cost of the return logistics needed for the service is borne by Numa, in accordance with the Returns, Refunds and Warranty Policy.
10. Warranty
Numa offers a 12-month commercial warranty from delivery for Pulsetto Lite, Pulsetto FIT, NeuroVIZR NV Lite and NeuroVIZR The Original, without prejudice to the rights established by the applicable legislation.
With each sale, Numa will deliver an individual warranty certificate that identifies the product, the order, the delivery date, the warrantor (Numa) and the terms of coverage and service. The certificate does not reduce the consumer's legal rights.
The coverage conditions, exclusions, service and reverse logistics are set out in the Returns, Refunds and Warranty Policy in force.
11. Use, safety and limitations
Products must be used in accordance with the instructions, warnings, precautions and safety information applicable to each product, which Numa makes available on the site and with the product.
If you have any doubt about its use, consult a health professional before using it.
12. Support
Numa is the first point of contact for enquiries about purchases, support, assistance and warranty for the products sold by Numa.
Contact:
13. Privacy
The processing of personal data related to the purchase and to customer service is governed by Numa's Privacy Policy.
14. Intellectual property
Trademarks, names, images, texts, software, manuals and other materials remain subject to the rights of their respective owners.
The purchase of a product does not transfer to the customer any intellectual property rights beyond those needed for the legitimate use of the product.
15. Changes
These Terms may be updated to reflect legal, operational or commercial changes.
The version applicable to a purchase will be the version in force and made available at the time of the transaction, unless the law provides otherwise.
16. Governing law
Purchases made through Numa's Paraguay operation are subject to the applicable rules of the Republic of Paraguay, without prejudice to the mandatory rights of the consumer.
17. Record of the contract
The purchase information and the order confirmation are made available through the applicable transactional channels of Numa and Shopify. The customer should keep the order confirmation and the documents received in connection with the purchase. Where available, the history may also be consulted through the account or order-tracking features offered at the time of the transaction.
18. Complaints, dispute resolution and e-commerce authority
In case of doubt, complaint or dispute relating to a purchase, the customer may first contact Numa at contacto@numa.lv.
This does not limit the consumer's right to use the protection mechanisms provided by the applicable legislation, including the official channels of the Secretaría de Defensa del Consumidor y el Usuario (SEDECO) and, where applicable, the other competent consumer-protection bodies.
Purchases made on the site are subject, among other applicable rules, to Law No. 1334/98 on Consumer and User Protection and Law No. 4868/2013 on Electronic Commerce. The Ministerio de Industria y Comercio (MIC) is the Enforcement Authority of the Electronic Commerce Law. Information and the official channels of the Dirección General de Comercio Electrónico (DGCE) are available on the MIC's official website: https://www.mic.gov.py/direccion-general-de-comercio-electronico/
19. Pre-purchase information and contracted conditions
Before payment is confirmed, the site and the checkout show the customer: the seller's identification and service channels; the essential characteristics of the product; the final price with taxes; the shipping cost; the estimated delivery time; the available payment methods; and the conditions of the right of withdrawal and of the warranty, with a link to these Terms and to the applicable policies.
The order confirmation includes the details of the contracted conditions, and the customer can consult on the site the version of these Terms and of the policies in force at the time of purchase.
20. Electronic invoice and credit notes
Numa issues the invoice for the purchase electronically through the e-Kuatia’i system of the Dirección Nacional de Ingresos Tributarios (DNIT) and makes it available to the customer. To issue it, the customer must provide the necessary tax details.
Where applicable, in the event of a cancellation, return or refund, Numa will issue the corresponding electronic credit note.